What to Do If You Forget Your Password?

On the login page, click the "Forgot Password" link. Enter your registered mobile number and you'll receive an OTP. Use the OTP to set a new password. The whole process takes just 2 minutes. If you run into any issues, reach out via live chat — our support team will sort it out quickly.

Why is account verification (KYC) required?

Jilvo is a licensed platform. For security purposes, you may be asked to submit a copy of your National ID or passport in certain cases — particularly when your withdrawal amount exceeds a specified limit. This verification process is usually completed within 24 hours and only needs to be done once.

Common Deposit Issues & How to Fix Them

A missing balance after a deposit is one of the most common issues users report. In most cases, the balance updates within 5 to 10 minutes. If it still hasn't reflected after 30 minutes, take a screenshot of the payment and contact us via live chat. Providing the transaction ID will help the support team resolve the issue faster.

A few things to keep in mind when making a deposit — always save your payment reference number. If you send money to the wrong number, getting it back can be very difficult. Only send to the numbers listed on Jilvo's payment page, and nowhere else.

How long does a withdrawal take?

Most withdrawal requests are processed within 15 to 30 minutes. During peak hours (8 PM to 12 AM), it may take a little longer. If your KYC verification is not yet complete, your first withdrawal may take additional time. You can check the status of any pending withdrawal on the Transaction History page.

How Bonuses Work — In Detail

Jilvo's bonus system is straightforward. Bonuses are added automatically when you make a deposit — no separate code needed in most cases. You can use your bonus balance to play games, but it cannot be withdrawn directly. Once the wagering requirements are met, any winnings from the bonus will be credited to your real balance and become available for withdrawal.

Here's an example to make it clear — say you deposit ৳1,000 and receive a ৳1,500 bonus. With a 25x wagering requirement, you'd need to place ৳1,500 × 25 = ৳37,500 in total bets. That might sound like a lot, but keep in mind that every bet you place counts toward this figure — not just the ones you win. So if you play regularly, it's more manageable than it seems.

Benefits of Using the Mobile App

The Jilvo mobile app comes with plenty of benefits. Get instant updates on new offers and promotions through push notifications. Deposits and withdrawals are also faster through the app, and the screen experience during live games is excellent. Android users can download and install the APK file — find the full guide in the App section of the Help Center.