Gaming is about fun, entertainment, and excitement — and it stays that way when you're fully in control. Jilvo believes every player's safety and mental well-being comes first.
Online gaming is a source of entertainment for millions of people. For some, however, it can become difficult to control. Jilvo believes responsible gaming isn't just a rule — it's a culture we aim to build with every one of our players.
At Jilvo, responsible gaming isn't just talk. We provide practical tools and real support to help you stay in control. Stay aware, and reach out whenever you need us — because your wellbeing is our success.
The heart of responsible gaming is this — enjoying the experience matters more than winning, and your financial and mental health always come first. Jilvo is with you every step of the way.
We offer a range of effective tools to help you stay in control, all easily accessible from your account settings.
Set a maximum deposit limit — daily, weekly, or monthly. Limits take effect immediately once set. A waiting period applies if you wish to increase your limit.
Set a cap on how much you can lose within a given period. Once the limit is reached, the system will automatically stop your play and restrict further gaming until the next day.
Set a time limit for each gaming session. When the time is up, the system will send you a reminder and give you the option to end the session automatically. This helps prevent fatigue from extended play.
Take a temporary break from gaming for anywhere between 24 hours and 30 days. Your account will be locked during this period but not permanently closed. You can return once the period ends.
Exclude yourself from gaming entirely for a period of 6 months to 5 years. Your account cannot be reactivated during this time. A permanent exclusion option is also available.
Periodic pop-up messages will remind you how long you've been playing and how much you've won or lost. This helps you make informed decisions.
You can set your gaming limits in just a few steps from your Jilvo account settings. Every limit takes effect immediately.
Log in to your Jilvo account and click the profile icon in the top right corner.
Select the "Responsible Gaming" option from the profile menu.
Choose what you need — a deposit limit, session time, cooling-off period, or self-exclusion.
Enter your preferred value and click the "Confirm" button. Changes will take effect immediately.
Limit decreases take effect immediately, but increasing a limit is subject to a 7-day waiting period.
| Limit Type | Duration | Status |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Available |
| Bet Limits | Maximum Amount Per Bet | Available |
| Loss Limits | Daily / Weekly / Monthly | Available |
| Session Time Limit | 1 hour to 8 hours | Available |
| Cooling-Off | 24 hours to 30 days | Available |
| Self-Exclusion | 6 Months to Permanent | Available |
| Reality Check | Every 30 minutes | Available |
These limits are here to protect you. Set them at any time and keep your gaming experience enjoyable.
Answer the questions below honestly about your gaming habits. This is a personal assessment — no one else will see your responses.
Check all that apply to you:
Acknowledging the problem takes courage. The resources below can help:
Our specialist support team is available 24/7. Reach us via live chat or email — complete confidentiality guaranteed.
Talk openly with the people close to you. Their support can make the biggest difference in your recovery.
If needed, seek advice from a professional mental health specialist. Gaming addiction is a treatable condition.
Keep track of how long and how much you play each day. This habit will help you recognise your own patterns.
Gaming at Jilvo is about more than winning — it's a safe, trusted, and enjoyable experience. Join today, set your limits, and play smart.