Jilvo's Privacy Policy — Your Data, Our Responsibility

Jilvo (https://jilvo.bet) is an internationally licensed online gaming platform serving players in Bangladesh and beyond. We firmly believe that every user's personal data belongs to them — and protecting that data is our foremost responsibility.

This Privacy Policy ("Policy") explains what personal data Jilvo collects, why it is collected, how long it is retained, and how it is kept secure. By visiting the Jilvo website, creating an account, or using any of our services, you are considered to have agreed to this Privacy Policy.

Our privacy policy is built in accordance with the European GDPR (General Data Protection Regulation) and international data protection standards. It has been written in plain English with Bangladeshi players specifically in mind.

Jilvo may collect the following types of information from you. Each category of data is collected for a specific, legitimate purpose:

We only collect the information necessary to provide our services. No unnecessary or excessive data is ever collected.

Jilvo uses your data for the following legitimate purposes. The legal basis for each use is stated below:

• Account creation & management: To secure registration, login, and account safety.
• KYC Verification: To verify your age and identity — this is a legal requirement.
• Payment Processing: To process deposits and withdrawals.
• Service Improvement: Your data is analyzed to enhance and personalize your gaming experience.
• Marketing Communications: With your consent, we may send you information about bonuses and promotions.
• Fraud Prevention: To detect and prevent suspicious activity.
• Legal Compliance: To meet the requirements of licensing authorities and law enforcement agencies.
• Responsible Gaming: To detect unusual gaming patterns and provide timely support.

Jilvo never uses your data beyond the purposes stated above. You can opt out of marketing emails or messages at any time.

Jilvo retains your data only for as long as necessary. Any data that is no longer needed is securely deleted after a defined period.

• Active Account: All data is retained for as long as your account remains active.
• After account closure: Certain data may be retained for up to 5 years due to legal obligations.
• Financial Transaction Records: Retained for up to 7 years for audit and legal purposes.
• KYC Documents: Retained for up to 5 years after account closure for legal compliance.
• Marketing Data: Deleted immediately upon opt-out.

Jilvo never sells your personal data. However, in limited circumstances, data may be shared with trusted third parties:

• Payment Providers: Approved payment gateways including Mobile Pay, Nagad, and Rocket receive the necessary information to process transactions.
• KYC Verification Agencies: Licensed third parties may be engaged to assist with identity verification.
• IT Service Providers: Server hosting and cloud service providers are granted limited access only.
• Legal Authorities: We are legally required to disclose information when ordered to do so by a court or regulatory authority.
• Licensing Authority: Curacao eGaming may receive specific data as required for regular audits.

All third parties are contractually bound to uphold Jilvo's privacy standards. They may only use the data for a specific purpose and for a limited duration.

The Jilvo website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help enhance your experience.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the website.

Under Jilvo's Privacy Policy, you are guaranteed the following rights:

To exercise these rights, email us at support@jilvo.bet or Help Center Visit us. We will respond to your request within 30 business days.

Jilvo strictly prohibits anyone under 18 from creating an account or using our gaming services. Our KYC verification process ensures that all users are of legal age.

• We do not knowingly collect any information from individuals under the age of 18.
• If an underage account is identified, it will be closed immediately and all associated data will be deleted.
• If parents suspect their child is using Jilvo, please notify us immediately.

Jilvo employs industry-leading security technologies and practices to protect your data. Our security framework is as follows:

• 256-Bit SSL Encryption: Every transaction and data transfer is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall Protection: Advanced firewall systems to block unauthorized access.
• Regular Security Audits: Regular penetration testing conducted by third parties.
• Data Masking: Sensitive data is masked even within internal systems.
• Access Control: Staff access is limited strictly to data required for their role.

Please keep in mind that no method of transmission over the internet is 100% secure. Stay vigilant — use a strong password and never share it with anyone.

Jilvo reserves the right to update this privacy policy when necessary. For significant changes, we will:

• We will send advance notice to your registered email.
• We will display a notice on the website's main page.
• We will display the date of the latest update at the top of the page.

Continuing to use Jilvo after any changes take effect means you accept the updated policy. We recommend checking this page regularly.

For any questions, concerns, or complaints regarding our privacy policy, please reach out to our data protection team:

• Email: support@jilvo.bet
• Live Chat: Click the chat button at the bottom right of the website
• Help Center: Visit Help Center

We are committed to responding to all requests within 30 business days. For urgent security-related matters, we aim to respond even sooner.