Jilvo's Terms & Conditions — Fully in Bangla

These terms and conditions ("Terms") apply to the Jilvo platform and all its services. By visiting the Jilvo website, creating an account, or using any of our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using Jilvo's services.

Jilvo is an internationally licensed online gaming platform operating under a Curacao eGaming licence. These terms and conditions apply to all users in Bangladesh and other regions where jilvo provides its services.

The services provided through Jilvo are designed for entertainment purposes. In the event of any technical issues, server downtime, or other disruptions, Jilvo will work to resolve them as quickly as possible, though uninterrupted service cannot be guaranteed.

To register an account and use Jilvo's services, you must meet the following requirements:

• You must be 18 years of age or older.
• You are not a resident of any country or jurisdiction where online gaming is prohibited by law.
• All information provided during registration must be accurate, complete, and up to date.
• Each person may register only one account.
• You are of sound mind and are using this service of your own free will.

During registration, you will need to provide a valid email address and phone number. Jilvo may request KYC (Know Your Customer) verification at any time. Withdrawal processing may be placed on hold until KYC verification is completed.

Multiple Accounts: Creating multiple accounts under the same person's name is strictly prohibited. If multiple accounts are detected, all of them will be closed and withdrawals may be withheld.

Jilvo offers Bangladeshi players multiple payment options including Mobile Pay, Nagad, and Rocket. Deposit terms are outlined below:

• Minimum Deposit Amount: ৳300।
• Deposits are generally credited to your account instantly.
• There are no hidden charges on deposits — the full amount you send will be credited to your account.
• Only deposits made from a payment account in your own name will be accepted.
• Deposits made through third parties are strictly prohibited.

Jilvo reserves the right to set maximum deposit limits. You can also set your own deposit limits to support responsible gaming. For any payment-related issues, please contact our support team.

The following rules apply when making a withdrawal from jilvo:

• Minimum Withdrawal Amount: ৳500।
• Withdrawals are typically processed within 15 to 30 minutes.
• Complex verifications may take up to 24 hours.
• Withdrawals can only be processed to the same payment method used for the original deposit.
• Large withdrawals may be held pending until KYC verification is complete.
• Winnings derived from bonuses are subject to wagering requirements.

If Jilvo identifies suspicious transactions or evidence of fraud, it reserves the right to temporarily suspend a withdrawal. In such cases, the player concerned may be asked to submit additional information or documentation.

Jilvo's bonus and promotion offers are provided under specific terms and conditions. By claiming a bonus, you agree to the associated terms.

• Wagering Requirement: Each bonus comes with a specific wagering requirement that must be met before any withdrawal can be made.
• Time Limit: Every bonus has an expiry date. Any unused bonus will be automatically cancelled once it expires.
• Game Restrictions: Some bonuses are only valid for use on specific games.
• A bonus, once: Each bonus offer is available once per person.
• Bonus Abuse: Accounts found to be abusing the bonus system may be suspended or permanently closed.

Jilvo reserves the right to modify, cancel, or suspend any promotion at any time. For full bonus details, Bonuses Page here.

All games on Jilvo are powered by internationally certified RNG (Random Number Generator) technology, regularly audited by independent third parties. Gaming rules and policies:

• Every game result is entirely random and free from any manipulation.
• If you lose connection during a game, your progress will be saved and you can pick up right where you left off once reconnected.
• If a game is cancelled due to a technical error, the wagered amount will be refunded.
• The dealer's decision in Live Casino games is final.
• If a match is cancelled in Sports Betting, the wagered amount will be refunded.

The following activities are strictly prohibited on the Jilvo platform. Violations may result in account closure and forfeiture of funds:

1. Fraud, cheating, or providing false information.
2. Creating multiple accounts to collect bonuses.
3. Using automated bots or software to play games.
4. Using another person's account or selling your account.
5. Money laundering or transactions involving illegal funds.
6. Deliberately exploiting game glitches or bugs.
7. Abusive behavior or threats directed at support staff.
8. Disturbing or harassing other players.

Jilvo reserves the right to notify the relevant law enforcement authorities of any suspicious activity.

Jilvo reserves the right to temporarily or permanently close any account under the following circumstances:

• If evidence of a Terms violation is found.
• If KYC verification has not been completed or false information has been provided.
• If unusual or suspicious activity is detected on an account.
• By order of a court or law enforcement authority.
• At the player's own request (self-exclusion).

Players may request account closure at any time through the support team. Any remaining balance can be withdrawn before closure; however, funds may be forfeited in cases of Terms violations.

Jilvo is not liable for the following:

• Game interruptions caused by loss of internet connection.
• Delayed transactions due to issues on the part of third-party payment providers.
• Account losses resulting from unauthorized access — where the player has failed to keep their password secure.
• Service disruptions caused by natural disasters, war, or other events beyond our control.

Jilvo is committed to maintaining the highest standards of security and reliability. Our support team is always on hand to help with any issues.

Jilvo takes your personal data very seriously. For details on how your information is collected, stored, and used, please refer to our Privacy Policy available on this page.

• Your personal information is never sold to third parties.
• Documents collected for KYC verification are stored securely.
• The option to opt out of marketing communications is available.
• We comply with GDPR and international data protection standards.

If a dispute arises with jilvo, please reach out to our support team first. We believe most issues can be resolved through direct communication.

1. Step One: Submit a complaint to our support team — support@jilvo.bet.
2. Step Two: If the issue is not resolved within 48 hours, escalate it to our dispute resolution department.
3. Step Three: You may also escalate complaints to our licensing authority if needed.

All disputes are handled in accordance with Curacao eGaming guidelines. The English version of the Terms shall be considered authoritative for dispute resolution purposes.

Jilvo reserves the right to update these terms and conditions at any time. For significant changes, advance notice will be provided via your registered email or through the platform.

• Continued use of Jilvo after any changes have been made will be considered as your acceptance of the updated terms.
• The latest terms and conditions will always be available on this page.
• The date of any changes will be noted at the top of the page.

If you have trouble understanding any of our terms or have any questions, our support team is always here to help.